Ok, I know it’s not Friday, so technically I should not be ranting, but having just received a 3rd sales call today, on a number that is supposed to be “unlisted” and on the “do-not call” lists, I am feeling a little IRATE!!
The last call went something like this:
Caller: Hello, is that Karen?
Me: Yes, how can I help you?
Caller: I am calling from OpenReach, today, to see if you can spare a few minutes to answer some questions so we can help provide you with better service?
Me: What is OpenReach? I don’t recall using a company or service by that name? What do you do?
Caller: Well, we’re just doing a quick survey, to see if you are happy with certain products and we are asking people who have been tricked into financial scams, for their thoughts?
Me: Oh, ok, so what services exactly do you provide so I can recall if I have used your company?
Caller: Um, I don’t know, but can you tell me who your current broadband provider is?
Me: So you’re calling to sell me broadband or try and get me to move providers?
Caller: No, we’re doing a survey to see how satisfied you are with your current provider?
Me: well, you’re calling from OpenReach, which is part of BT, who are a broadband provider, so basically, you are trying to sell me their products? (I knew who they were, I was fishing to see how the call would go)
Silence from the other end of the phone for a minute…
Caller: So, can I ask you about your current provider?
Me: no, I am very happy with my current provider, I don’t want to change, and I would like you to take my number off my database and not call me again, please?
Caller: Oh, are you sure?
Me: Most definitely, please take my number off, and if you call me again, I will be complaining to OffCom
Caller: Can I talk to you about the great service we provide?
Me: No, please, I am not interested, I am hanging up now! Goodbye!
They then tried to call back 5 minutes later….
GRRRR! I hate cold calls, sales calls, PPI claims calls… SERIOUSLY!
As a teenager, I worked for a double glazing company, who cold called, for one summer. It was a HORRIBLE job, I hated it, I was dreadful at it, and quit as soon as I could. I know it’s a job, and I would never swear or shout at anyone, I am always polite, but firm, but the woman on the other end of the phone basically was determined to sell me BT products and I was having none of it!
Our number has clearly been put on a calling database again, I will have to go and have it removed, AGAIN!
I wish they would tighten up the laws on cold calling and sales calls, they are annoying, and I don’t think I have ever bought or signed up for something via a cold call or sales call!
I’m linking this up with MummyBarrow’s Ranty Friday, although technically when I wrote this, in a fit of rage, it was Thursday. Feel free to come and join the linky. A good rant is therapeutic!